1Q107567 | Governança de TI, ITIL v 3, Analista de Controle Externo Tecnologia da Informação, TCE AM, FCCOs 5 ciclos de vida do ITIL V3 são: ✂️ a) Service Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services. ✂️ b) Business Perspective, Service Strategy, Service Design, Service Delivery e Service Support. ✂️ c) Service Desk, Incident Management, Problem Management, Change Management e Configuration Management. ✂️ d) Business Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management. ✂️ e) Service Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement. Resolver questão 🗨️ Comentários 📊 Estatísticas 📁 Salvar 🧠 Mapa Mental 🏳️ Reportar erro