The fragment “and when people smile it doesn’t always mean they are pleased” shows that

Brown (2006) mentions that language, culture, and context are very influential in effective communication. Read the account by a foreigner of his experience in another country to answer question.

At first, things in the cities look pretty much alike. There are taxis, hotels with hot and cold running water, theaters, neon lights, even tall buildings with elevators and a few people who can speak English. But pretty soon the American discovers that underneath the familiar...exterior there are vast differences. When someone says “yes” it often doesn’t mean yes at all, and when people smile it doesn’t always mean they are pleased. When the American visitor makes a helpful gesture, he may be rebuffed, when he tries to be friendly nothing happens. People tell him that they will do things and don’t. The longer he stays, the more enigmatic the new country looks.