Which is the correct option to complete the text below? The Letter Always Wins ...

Which is the correct option to complete the text below?
The Letter Always Wins
Somehow ______our several ways to contact a company and complain _______ products (email, toll free numbers, _______ person), the old-fashioned letter still seems to win. Case in point. This week Smucker's Jam agreed to replace two of my grandmother's Pineapple Jams that she had ordered. She talked ______ them _____ the phone and they apologized _____ the bad packaging. But it was her letter that got her two free replacements.

(Adapted from <https://www.wisebread.com/the-letteralways-wins>)